The demand for AI talent and cloud expertise is at an all-time high. Increasingly, companies are finding that they need a host of engineers within days. As conventional offshore staffing methods struggle to meet these immediate expectations, Global Capability Centers are emerging as a viable option to address the gap in procuring global tech talent on demand.
As of 2024, India's GCC sector employs 1.9 million professionals, up from 1.4 million in 2019, demonstrating dramatic growth in just five years.1 With over 120,000 AI professionals and more than 185 GCCs establishing dedicated AI/ML Centers of Excellence, these centers have become crucial hubs for accessing specialized talent pools.
GCCs go beyond providing additional engineering capacity and seamlessly extend an organization's innovation capabilities. The model has proven particularly valuable for enterprises grappling with complex AI implementations or large-scale cloud migrations, where deep technical expertise must align closely with business objectives.
Encora's Global Capability Center
Encora's GCC model is designed to capitalize on this evolving landscape, offering a strategic approach to integrating talent and technology. It represents a fundamental shift in how organizations access and leverage global tech talent, particularly in emerging technologies where traditional hiring approaches fall short.
Sriram, Senior Vice President Management, Encora notes, "Encora's Hybrid GCC Delivery Model gives enterprises a powerful edge by blending in-house insight with specialized expertise in generative AI, cloud, and data engineering. Real-time innovation and cost efficiencies allow teams to tackle complex challenges with speed and agility while staying aligned with strategic business goals."
Encora's GCC model is built on three fundamental drivers:
Access to Specialized Talent: We have deep engineering expertise in India, which we leverage to offer our clients ready access to skilled professionals. Our team boasts expertise in generative AI, machine learning, and cloud computing so companies can scale their capabilities rapidly while maintaining high-quality standards.
Strategic Innovation: We combine client domain knowledge with Encora's technical expertise, ensuring a high level of innovation. Collaborative teams, comprising experienced engineers and architects from both teams, experiment, develop proofs-of-concept, and implement new solutions.
Business Value Enablement: Our model delivers value across multiple dimensions:
- Operational efficiency thanks to optimized processes
- Enhanced agility when responding to market changes
- High-value capabilities that drive business differentiation
The Hybrid Advantage
Why does this model work for so many companies? Perhaps the most significant advantage is that it helps clients wield control while supporting them with experts. Our model enables:
- Strategic oversight while leveraging specialized capabilities
- Knowledge transfer between in-house teams and Encora's engineers
- Flexibility to scale resources up or down based on project needs
- Alignment between technical execution and business objectives
Practical Implementation
Successfully implementing a GCC requires us to consider several factors and challenges. To help clients thrive with this working model, we have incorporated the following best practices:
- Clear Mandates: We work with clients to define specific objectives and success metrics for their GCC initiatives.
- In-built Scalability: Our model is designed to grow with client needs, providing access to additional resources and capabilities as required.
- Responsibility for Operations: Since we handle the operational intricacies of running a GCC, clients can focus on their core business priorities.
Looking Forward: Accelerating Global Innovation Through GCCs
The trajectory of Global Capability Centers signals a fundamental shift in enterprise innovation. With India hosting over 50% of the world's GCCs and the market projected to reach $100 billion by 2030 2, organizations must strategically leverage this growing ecosystem.
Encora stands at the forefront of this evolution. We can help by:
- Establishing AI/ML Centers of Excellence that tap into a vast pool of 120,000 AI professionals
- Enabling end-to-end product ownership rather than just service delivery
- Facilitating seamless integration with local innovation ecosystems
- Supporting the expansion of global leadership roles from GCC locations
As government initiatives continue to strengthen the GCC ecosystem, Encora's hybrid approach helps enterprises capitalize on these opportunities. We prepare organizations for today's challenges and tomorrow's opportunities.
